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Customer Service Representative

Compensation: $32k - $37k Annually

This family run Durable Medical Equipment provider is looking to hire an entrepreneurial minded customer service professional to run their urologicals program.

Opportunities for bonus based on the performance of the program.

Job Description:

  • Run INS verifications and acquire all needed medical documentation from the patient or patient’s medical team.

  • Work with department seating specialist to assemble submission packets for client’s INS provider.

  • Set appointments for clients to be evaluated by their doctor or/and therapist.

  • Track status of pending submissions and in process orders.

Desired Skills and Experience:

  • Working knowledge of Microsoft Office Suite; Word and Excel

  • Bilingual – Fluent English and Spanish

  • Telephone customer service experience a plus.

  • Ability to navigate technical websites for correct product ordering.

  • Understand varying shipping methods offered by UPS and USPS.

Additional Skills

  • Excellent follow up

  • Ability to think analytically and problem solve

About the Company

Established in 1984, this employer is the longest running provider in South Florida under the same ownership and management. Provididng the disabled community of Florida and the Caribbean with CUSTOM Wheelchairs and Rehab Equipment based on a “Team Approach” evaluation of the client, which includes the client’s clinical team and our therapist who is also an ATP (Assistive Technology Professional).

They have helped establish and participate in the wheelchair clinic for many well respected institutions to facilitate “Team Approach” evaluations for optimum outcomes.

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